Managed service providers (MSPs) must be prepared to defend their customers against advanced threats and, to do so, they need to keep track of different data sources by deploying solutions that are designed to improve their customers’ security posture through effective detection and proactive responses to potential incidents.

Many, if not all, SOAR solutions in the market tout case management within their offerings. It’s a hard requirement for most analysts because it’s essential for their job. But those same analysts are burnt out and overwhelmed by high volumes of alerts, and they struggle to work through the near- endless backlog of tickets. When they look for alternatives, security teams are stuck between choosing good automation or good case management.

When you say, “SOAR is Dead,” you’ll get some attention, and that’s exactly what happened at RSAC 2023. But it wasn’t just a statement that created the buzz.

Security professionals have become all too familiar with the threat posed by phishing. Whether it’s a convincing looking email asking an employee to click a link to update their login credentials or a surprise text from the CEO asking them to send over gift card codes for a customer, phishing attacks have only continued to grow over the years. For 2023 alone, 33 million data records are expected to be compromised due to phishing attacks.

Security teams face unique challenges in today’s rapidly-changing landscape of phishing, malware, and other social engineering and cybersecurity threats. Collaboration across disparate teams and siloed tools adds additional layers of complexity to security teams’ day-to-day operations. When security teams use different systems for simulated phishing, security awareness training, incident response and remediation, it is difficult to track and optimize the full lifecycle of an incident.