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By Tines
A theme throughout our September updates is data. Build with data, use data to inform AI-assisted case work, and make data easier to read and share.
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By Tines
AI guardrails are sold as a solution to keep models behaving as intended - but it can be hard to figure out what you’re getting. The problem starts with the word itself. "Guardrails" means different things depending on who's selling them. Some vendors use it for simple prompt filtering, others bundle in entirely different controls and call it "guardrails" because the word sounds reassuring. Without a shared definition, buyers can't easily tell what they're actually getting.
New hires shouldn't spend their first week waiting on IT. But in most organizations, that's exactly what happens: a Slack account that takes three days to provision, a GitHub invite that falls through the cracks, a hiring manager who has no idea whether security has approved VPN access yet. The result is a frustrating first impression for the employee and a pile of repetitive, error-prone manual work for IT.
One of my favorite parts of my role is working closely with innovative customers like Chris Oh, Senior Director of AI Enablement at Headspace. Chris and I recently caught up to talk through how Headspace uses Tines 3B to give teams the freedom to build with AI, without the operational risk. We covered the problem Headspace set out to solve, why they chose Tines 3B, and some of their early wins with the product.
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By Tines
At Tines, Salesforce and NetSuite form our core finance and billing stack. But anyone using these tools will be familiar with the issues this set-up presents — it requires manual, time-consuming work to connect data across the two platforms. Over the years, my team evaluated a bunch of solutions to this problem, including third-party tools and NetSuite’s own native offering.
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By Tines
Ask a governance lead which of their AI controls actually ran last Tuesday at 2:14 p.m., when a specific agent touched a specific dataset, and the answer usually arrives as a policy document, an org chart, and a shrug. That gap between the controls a program claims to have and the controls that actually fired when an agent acted is where AI governance quietly fails. Policy documents describe intent. Model monitoring tracks accuracy and drift.
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By Tines
Tines co-founder and COO Thomas Kinsella recently joined Peter High on the Technovation podcast to talk about the evolution of Tines, the rise of "wild code," and why agents aren’t always the right tools for the job. The conversation covered a lot of ground — from the original problem that inspired Tines, to how teams should think about combining AI agents, deterministic automation, and humans in a single workflow. Here, we’ll share some of the highlights.
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By Tines
If you walked the floor at Black Hat this year, you likely noticed a glaring trend: the AI Security Operations Center (SOC) is no longer a bleeding-edge novelty. It’s officially a commodity. With close to 70 AI SOC platform companies vying for attention, the market is completely saturated. What was once the hottest standalone category in cybersecurity is rapidly becoming a standard feature.
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By Tines
More teams are building Apps in Tines Stories to deliver their most important work. This month, you can connect Apps to your Tines data, assign clear ownership, and share view access through your identity provider. Bring your data directly into an app. Apps can now read cases, records, and resources through built-in Workbench functions, so you spend less time configuring Workbench tools and building endpoints to interact with your data..
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By Tines
In July, we launched Tines 3B to the world, and it’s been incredible to see the response from our customers. It wasn’t a surprise though, we had a sneak peek of how much value 3B could bring when we launched it internally. On June 2, around eight weeks before the product's general availability, we unlocked the doors of 3B, let every single Tines employee into our own instance, and invited them to start building.
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By Tines
Learn how to configure role-based access control (RBAC) in Tines 3B so your teams have the access they need as your organization grows. Jamie Gaynor joins Eoin Magner, a Senior Forward Deployed Engineer at Tines, to walk through practical recommendations for organizing groups, assigning space permissions, and making user access easier to manage. In this video: Whether you’re setting up your tenant or bringing more teams into Tines, start with an access structure you can reuse.
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By Tines
In Tines 3B, you don't always have to build your workflows directly in the platform. But your security team will want to see an audit trail of the tool you use, what it has access to and what it has built. In this video, we look at how to auditing your AI built workflows in Tines 3B.
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By Tines
See how an identity governance dashboard built in Tines 3B brings access requests, reviews, and time-boxed permissions into one workspace. Follow an example workflow for reviewing access and keeping a clear decision history.
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By Tines
Global teams run into the same problem with on-call: a single rotation means engineers outside the primary time zone get paged outside their working hours. This walkthrough shows an internal app built in Tines 3B that manages a daytime on-call roster and syncs it to PagerDuty.
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By Tines
New hire onboarding doesn't have to be hard; it's just scattered. The prompt is in the Tines 3B example gallery. It's a starting point, not a template: swap BambooHR for Workday, Jira for ServiceNow, and set your own checklist rules and approvers.
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By Tines
AI is reshaping the IT leadership role faster than any shift in the last decade. As AI makes it dramatically easier to build software (agents, apps, automations, and more), the volume of software entering the enterprise is far beyond what IT teams have had to govern before. That shift demands new ways of thinking about enterprise control: how security, access, and oversight evolve to keep pace with software that's built faster and by far more people than ever before. The leaders who treat this as an operating shift, not just a technical one, are the ones expanding their influence.
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By Tines
GRC teams have invested heavily in building mature control frameworks. But the real challenge? Having the visibility into whether they’re working, where gaps exist, and how to keep them running effectively at scale. As compliance programs become more complex, teams need new ways to move beyond manual processes and maintain confidence in control effectiveness. Join GRC experts from Tines for a conversation with Ayoub Fandi, Founder of GRC Engineer, to learn how leading organizations are reducing manual effort and improving visibility, and building compliance programs that scale.
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By Tines
AI changed who can build. Employees across the business can now create workflows – apps, agents, and automations, faster than ever before. The result is a growing wave of “wild code”: AI-generated software, automations, and agents that solve real business problems but exist outside traditional governance, operational ownership, and support models. For IT, this creates a new challenge. How do you empower teams to move quickly without creating more risk, complexity, and technical debt? How do you support innovation without opening the door to shadow AI, data leakage, and unmanaged systems?
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By Tines
Building a workflow is only the beginning. Autotune monitors workflows and suggests improvements, while Autofix investigates failures and proposes repairs. In this video we show how both features help keep an IT device management application and workflow reliable.
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By Tines
In Tines 3B, you don't always need to build a workflow to get things done. Sometimes, you just want a quick answer or to take an action, that’s what chat is for. In this video, we look at how to use chat in Tines 3B.
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The world’s best companies – from startups to the Fortune 10 – trust Tines with their mission-critical security workflows.
Security and operations teams are too often stuck doing manual, repetitive tasks, and we want to change that. Tines is an automation platform designed to allow anyone to automate any manual task, regardless of complexity. No apps, plugins, or custom code required.
Tines customers automate an average of 20 workflows in year one. Build classic SOAR capabilities like endpoint detection & response and phishing response, solve needs like employee onboarding and Slack bots, and automate complex workflows unique to your business – all in the same tool.
With 1,000+ template options for common security actions, Tines is power and simplicity through direct integration with your existing tools.