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By Kelli Hinteregger
It was a bold move, but our finance team was fully on board. They both approved and championed the approach. They wanted to see exactly how much value we could unlock for our customers. They didn't look at the resulting bill and ask us to slow down.
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By Niall Heffernan
Today, we’re proud to share that Tines has achieved ISO 27001, ISO 27701, and ISO 42001 certification. This marks an important milestone in how we continue to effectively manage information security, privacy, and AI governance across our business and platform. For you, this is about more than achieving the ISO trifecta.
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By Christina Kokoros
IT Service Management platforms like ServiceNow and Jira Service Management have fundamentally shaped how modern IT organizations operate. They bring structure to incident response, discipline to change management, and consistency to request fulfillment. For many enterprises, ITSM is the operational backbone that keeps digital services reliable, governed, and accountable.
Security operations often feel like a paradox: a discipline built on high-speed decision-making wrapped inside layers of noisy, inconsistent data. Every alert has some useful and not so useful noise, but only a few truly matter. Our job is to know the difference. For us, Tines became the medium through which the noise resolved into signal.
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By Hannah Roy
Have you submitted your YDWWT workflow yet? Submissions close April 14th. We’ll be giving away an exclusive Workflow Workshop LEGO set to one lucky entrant. NOTE: everyone who enters YDWWT is eligible to win this prize, winner will be selected at random. Enter now.
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By Thomas Kinsella
For managed security service providers (MSSPs), alert fatigue doesn’t just burn out your analysts: it’s a real risk to your business. From the financial costs of missed SLAs and security incidents to the customer trust lost when critical alerts are overlooked, alert fatigue negatively impacts customer outcomes, client retention, and your profitability.
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By Thomas Kinsella
For managed security service providers (MSSPs), customer loyalty is the most critical indicator of business health. Unlike other metrics that you directly control, such as mean time to respond or mean time to detect, it can’t be gamed: customers will either stay with you or they’ll churn. This means that the top priority for any MSSP should be to deliver the specific customer outcomes they were hired to provide, like helping to stop threat actors before they cause damage.
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By Navid Wlotzka
In January 2026, the National Security Agency released its first Zero Trust Implementation Guidelines (ZIGs). Their aim was to do something prior guidance intentionally avoided: move Zero Trust from architectural alignment to operational execution. That timing matters. Zero Trust has been a framework for years and rightly so. Like a quality standard, it is designed to evolve. The same tools, techniques, and skills shaping modern cyber defense are available to both friend and foe.
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By Amber Langdon
Ever wonder if you're getting the most out of intelligent workflows? Tines' workflow capability matrix (WCM) gives you a complete view of what's possible. The matrix enables you to audit your existing workflows and discover new ideas. By covering core capabilities across security and IT operations, the WCM ensures you're considering the full range of opportunities available. Capabilities covered in the matrix include.
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By Hayes Alvarez-Smith
With the self-hosted release of v34.7.0, Tines can send Open Telemetry (OTEL) traces to observability stacks that support OTEL ingestion. Tines provides documentation on how to configure this new feature, but this first article will focus on how to use it. In this series, we will.
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By Tines
88% of AI proof-of-concepts never make it to production, according to IDC. That wasn’t the case for Robinhood. But of course, the journey wasn’t without obstacles.
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By Tines
Tired of manually exporting Splunk correlated search data into your compliance tools? This 5-minute flow from the Tines story library automatically queries Splunk Enterprise Security's notable index, polls for results, and uploads them directly as external evidence to your Drata security controls.
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By Tines
Automate compliance evidence collection from Armis to Drata in under 5 minutes. Manually gathering and uploading alert evidence for compliance audits is time-consuming and error-prone. In this video, we walk through a Tines story that automatically pulls unhandled alerts from Armis and uploads them as external evidence to the matching alert controls in Drata, complete with pagination handling so no data gets missed. The result is a fully automated compliance evidence pipeline that saves your team hours of repetitive work.
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By Tines
Use an AI Agent in chat mode to build and query customer quotes using Xero and Salesforce.
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By Tines
Enable your Sales team to respond to churn with actionable insights and intelligence using the AI Agent action.
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By Tines
Search for accounts belonging to a departing user using an AI Agent action. Any accounts belonging to them will be suspended or deleted, with the details outputted after actioning.
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By Tines
Workflows are constantly evolving - ranging from human-led, to rules based, to fully LLM-powered agentic systems. The most effective workflows emerge from a blend of these different elements, rather than relying on just one approach.
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By Tines
Add new employees to BambooHR and provision accounts right across your tech stack automatically.
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By Tines
This 5 minute flow, walks through how to analyze network device configurations in GitHub using the Tines AI Agent action.
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By Tines
In less than 5 minutes, you'll learn how to set up a no-code automated workflow that generates and emails real-time vulnerability reports from Socket using the Tines Story library.
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The world’s best companies – from startups to the Fortune 10 – trust Tines with their mission-critical security workflows.
Security and operations teams are too often stuck doing manual, repetitive tasks, and we want to change that. Tines is an automation platform designed to allow anyone to automate any manual task, regardless of complexity. No apps, plugins, or custom code required.
Tines customers automate an average of 20 workflows in year one. Build classic SOAR capabilities like endpoint detection & response and phishing response, solve needs like employee onboarding and Slack bots, and automate complex workflows unique to your business – all in the same tool.
With 1,000+ template options for common security actions, Tines is power and simplicity through direct integration with your existing tools.