Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

It was a bold move, but our finance team was fully on board. They both approved and championed the approach. They wanted to see exactly how much value we could unlock for our customers. They didn't look at the resulting bill and ask us to slow down.

Today, we’re proud to share that Tines has achieved ISO 27001, ISO 27701, and ISO 42001 certification. This marks an important milestone in how we continue to effectively manage information security, privacy, and AI governance across our business and platform. For you, this is about more than achieving the ISO trifecta.

IT Service Management platforms like ServiceNow and Jira Service Management have fundamentally shaped how modern IT organizations operate. They bring structure to incident response, discipline to change management, and consistency to request fulfillment. For many enterprises, ITSM is the operational backbone that keeps digital services reliable, governed, and accountable.

Security operations often feel like a paradox: a discipline built on high-speed decision-making wrapped inside layers of noisy, inconsistent data. Every alert has some useful and not so useful noise, but only a few truly matter. Our job is to know the difference. For us, Tines became the medium through which the noise resolved into signal.

Have you submitted your YDWWT workflow yet? Submissions close April 14th. We’ll be giving away an exclusive Workflow Workshop LEGO set to one lucky entrant. NOTE: everyone who enters YDWWT is eligible to win this prize, winner will be selected at random. Enter now.

For managed security service providers (MSSPs), alert fatigue doesn’t just burn out your analysts: it’s a real risk to your business. From the financial costs of missed SLAs and security incidents to the customer trust lost when critical alerts are overlooked, alert fatigue negatively impacts customer outcomes, client retention, and your profitability.

For managed security service providers (MSSPs), customer loyalty is the most critical indicator of business health. Unlike other metrics that you directly control, such as mean time to respond or mean time to detect, it can’t be gamed: customers will either stay with you or they’ll churn. This means that the top priority for any MSSP should be to deliver the specific customer outcomes they were hired to provide, like helping to stop threat actors before they cause damage.

In January 2026, the National Security Agency released its first Zero Trust Implementation Guidelines (ZIGs). Their aim was to do something prior guidance intentionally avoided: move Zero Trust from architectural alignment to operational execution. That timing matters. Zero Trust has been a framework for years and rightly so. Like a quality standard, it is designed to evolve. The same tools, techniques, and skills shaping modern cyber defense are available to both friend and foe.

Ever wonder if you're getting the most out of intelligent workflows? Tines' workflow capability matrix (WCM) gives you a complete view of what's possible. The matrix enables you to audit your existing workflows and discover new ideas. By covering core capabilities across security and IT operations, the WCM ensures you're considering the full range of opportunities available. Capabilities covered in the matrix include.

With the self-hosted release of v34.7.0, Tines can send Open Telemetry (OTEL) traces to observability stacks that support OTEL ingestion. Tines provides documentation on how to configure this new feature, but this first article will focus on how to use it. In this series, we will.