Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

WatchGuard Technologies has announced a new partnership with HaloPSA to help MSPs streamline security operations from alert to invoice. By integrating WatchGuard Cloud directly into HaloPSA, MSPs can automate ticketing, simplify provisioning, and improve billing accuracy—all within a single platform. The integration reduces manual effort, accelerates response times, and helps partners scale more efficiently while delivering stronger security services.

IT Service Management platforms like ServiceNow and Jira Service Management have fundamentally shaped how modern IT organizations operate. They bring structure to incident response, discipline to change management, and consistency to request fulfillment. For many enterprises, ITSM is the operational backbone that keeps digital services reliable, governed, and accountable.

ServiceNow’s External Credential Storage and Management Application is designed to help organizations securely retrieve and manage credentials from external vaults during IT operations, like discovery and orchestration, without storing sensitive data in ServiceNow. This helps ensure compliance, reduces risk, and strengthens privileged access security across hybrid environments.

Manual ticketing slows response time and invites errors. Forward Networks simplifies this by detecting drift, anomalies, or changes—and automatically creating ServiceNow incidents based on verified data. Incidents are enriched with hostname, config diff, device roles, and severity, saving time and ensuring accuracy. Implementing change management for network modifications has multiple benefits.

Last week, our CEO, Sravish Sridhar, announced that TrustCloud secured $15 million in new funding from ServiceNow Ventures, Cisco Investments, and others. In his words, the raise “validates the urgent need to modernize GRC for enterprise CISOs and unify CISOs and chief risk officers around a shared view of risk.” The new capital accelerates our mission to automate governance, risk, and compliance for every security team – no matter which system of record they live in.