Four gaps IRM was never built to close
A buyer’s checklist for the IRM gaps a ServiceNow program leaves open. Many teams deploy IRM, watch the assessments come back clean quarter after quarter, and reasonably conclude they are covered. Months later, the greatest risk turns out to have been outside the sample. It may have changed the week after the review, or lived in a control type nobody tested, or lacked context or prioritization to see its importance.