Customer data needs to be firewalled and if protected properly can still be used for valuable analytics In 2006, British mathematician Clive Humby declared that data is the new oil-and so could be the fuel source for a new, data-driven Industrial Revolution.

Over the past few years, significant progress has been observed in the area of NLP, largely due to the availability and excellence of advanced language models, including OpenAI's GPT series. These models, which are useful for generating human-like text which is contextually appropriate, have transformed several interfaces from conversational agents to creative writing. However, as popular and effective as they may seem, the traditional language models have their own drawbacks and specifically, the restriction in accessing additional up-dated data and incorporating them.