2FA for JSM Cloud Portal Customers: Closing the Gap Atlassian Guard Leaves Open
Atlassian Guard protects your employees through SSO and MFA. It does not cover portal-only customer accounts. However, customers need to access your Jira Service Management (JSM) portal to raise tickets and do so securely. But they often use portal-only accounts, which, in most cases, are protected only by a password. You’ll have security gaps if they don’t authenticate the same way as your employees. You must understand what the limits of Atlassian Guard are.