Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

Detections that generate a new MDR Case trigger the Sophos MDR Operations Team to investigate and respond to identified threats in your environment. This workflow is examined, along with the importance of adding your MDR authorized contacts, and choosing the appropriate Threat Response Mode. The detection triage process is covered in a linked video. Ask questions and get expert answers in the Sophos Community.

Joshua Strickland from SECNAP shows how his team built a full agentic MDR platform on top of LimaCharlie. SECNAP layers its own customer portal and SOC workflows directly on LimaCharlie's API, giving AI agents the same access to telemetry and response actions as a human analyst. Joshua will walk you through the customer portal, the SOC dashboard, and a live attack simulation on a sandboxed machine, including how AI agents handle tier one and tier two triage with Sonnet and Opus, and how a human analyst reviews and approves response actions before anything ships.

A step-by-step tutorial showing you how to define your Sophos Managed Detection and Response (MDR) authorized contacts and threat response mode in Sophos Central. As a Sophos MDR customer, assigning authorized contacts lets you fully utilize the service. This instructs the Sophos MDR Operations team who to contact and how to take action during an active threat. You're prompted to take these steps in Sophos Central after activating a new Sophos MDR license, and you can modify this information at any time.