Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

What does it take to build and scale a successful managed services business? In this episode of MSP Unscripted, Nawaz Ali sits down with Andrew Eva, Chief Operating Officer at Assured Data Protection, to discuss the evolving MSP landscape, shifting customer expectations, and the challenges of building scalable, profitable managed services. They explore how MSPs are moving beyond traditional backup toward cyber resilience, the importance of operational efficiency, and how AI and automation are shaping the future of managed services.

The EU Cyber Resilience Act's 24-hour reporting deadline is already in force. Is your organisation prepared? Since 11 September 2026, manufacturers of covered software, IoT devices and connected products must report certain cybersecurity vulnerabilities and incidents within strict deadlines. Under the EU Cyber Resilience Act (CRA), manufacturers must submit: **Within 24 hours:** An early warning after becoming aware of an actively exploited vulnerability or severe incident affecting product security.

Managing secrets across multiple cloud environments is a constant challenge —from manual updates, to configuration drift, Keeper's Universal Secrets Sync has the solution Universal Secrets Sync is part of the Zero-Trust KeeperPAM Platform. It automatically synchronizes secrets from your Keeper Secrets Manager shared folders directly into your cloud provider's native secret management service like AWS Secrets Manager, Azure Key Vault, Google Cloud Secret Manager, Hashicorp Vault, and GitHub, keeping everything in sync without manual intervention.

Much of security work happens at runtime, finding issues after a change has already shipped. Garrett explains how Reach is opening its agents through the MCP server so teams can ask “what if” before a rule or change goes out. The goal is to give the engineers and change control boards reviewing those changes more confidence before they sign off. In the full episode.

AI agents don't stop at the answer. They read files, install packages, and run commands on the endpoint, with the user's access. AI security that only watches prompts never sees that part. This demo shows how CrowdStrike Agent Graph in CrowdStrike Falcon Guardian connects AI telemetry with Falcon endpoint telemetry to trace what agents actually do, from prompt to impact. Follow a coding agent from a routine-looking setup note to the tool call that triggered a blocked detection, see the adversary it is linked to, and catch the risky prompt in the same session.

Deploy Trilio for Kubernetes on Red Hat OpenShift by creating the TrilioVault Manager, the resource that runs T4K, and open the T4K management console. You will: Best practices covered: change T4K only through the TrilioVault Manager and keep its manifest in version control (the operator reverts changes made anywhere else); size the job deadline from measured backup throughput (the default is 12 hours); measure datamover memory on a representative backup before production; reach the console through the HTTPS ingress, never port-forward.

Install the Trilio for Kubernetes backup operator on Red Hat OpenShift from the Software Catalog (OperatorHub on earlier versions), with the settings we recommend for production. You will: Best practices covered: run only GA builds in production and stay on the latest maintenance release of your minor version; approve upgrades through change control; keep T4K alone in trilio-system, because Manual approval applies to every operator in the namespace.

Before you install Kubernetes backup on OpenShift, check that your cluster can take CSI snapshots. This video checks the OpenShift version, StorageClasses and VolumeSnapshotClasses, and runs the Trilio for Kubernetes preflight check. You will: Best practices covered: check the compatibility matrix before every install and every OpenShift upgrade; run the preflight against every StorageClass you protect, and again when you add one; keep CPU, memory and object-count quotas off the T4K namespace.

A sales executive can view contracts, pricing, discounts, and account details. Ask an AI assistant to summarize a customer meeting, and it needs the customer name. Ask the same assistant to draft a marketing email, and it must not include confidential pricing or discounts. Same user, same data, different task, different answer.

What happens when you connect Claude, ChatGPT, or Gemini directly to physical security infrastructure using the Model Context Protocol (MCP)? Traditional portals only answer what they were built to answer - leaving operations and support teams stuck pulling data across a dozen screens. With the launch of Brivo Reseller MCP (the first MCP server for security systems integrators), your AI assistant connects directly to your Brivo partner portal data right alongside your CRM, billing, email, and ticketing tools.