Data breaches are harmful to the companies they hit as well as their customers, and this week telecommunications and networking companies were hit especially hard. T-Mobile and AT&T both suffered from serious breaches that put their customers at risk of being exposed. Networking giant CommScope was the victim of a vicious ransomware attack, putting network infrastructure technology at risk. Grocery chain Albertson's and dating sites were also exposed this week.
One of Canada’s largest credit unions, Coast Capital Savings Credit Union (CSS), with over 50 branches across the country, needed to protect critical PII data stored in their AWS cloud environments, Amazon Redshift, AWS EMR, and AWS S3. CSS had to meet Canadian regulatory standards for compliance in 2021, including the Personal Information Electronic Documents Act (PIPEDA), along with a data transformation initiative surrounding its architecture.
The proliferation of sensitive data continues to grow unabated, particularly for support agents using Zendesk. The Zendesk’s CX Trends 2022 Report found that ticket volume had increased across all channels, with webform/email up 10% YoY and chat up 17% YoY.
At RSA Conference 2023, a number of Netskopers from across the organization who attended the event in San Francisco shared commentary on the trends, topics, and takeaways from this year’s conference.
