Incident reporting is a crucial component of maintaining cybersecurity and operational resilience across the European Union. As outlined in Article 23 of the NIS2 Directive entities falling under its scope are required to report “significant incidents” to the CSIRT (Computer Security Incident Response Team or the relevant competent authority without undue delay.

Sales and marketing are common challenges for MSPs. In fact, 24% of MSPs say acquiring new clients is their number one problem. 29% say it’s competition. As an MSP, getting your name out there and differentiating yourself is a constant challenge. Most MSPs start out with word-of-mouth marketing, which works great — until it doesn’t. Referral-based marketing is limited in scope. Before long, you’ll find yourself faced with diminishing returns. So, what’s next?

Cybercrime is as lucrative as ever, generating millions in illicit revenues for threat actors. Between 2021 and 2023, global data breaches rose by 72%, breaking all previous records. Meanwhile, data breach costs continue to rise. The average cost of an enterprise data breach in 2024 is $4.88 million — another all-time high. This puts managed service providers (MSPs) in a tight position. Cyber liability insurance can help reduce exposure to steep losses associated with cyberattacks.

The managed service provider (MSP) landscape is experiencing rapid evolution as businesses increasingly rely on external IT support. To gain valuable insights into the industry’s current state, we interviewed Bill Hammelman of CCP Tech and Bill Hughes of Weehooey as part of the JumpCloud Partner Success Interview series. This blog post delves into common trends and challenges faced by MSPs based on their expertise.

The demand for robust security, transparency, and accountability is at an all-time high, and many businesses are relying on managed service providers (MSPs) to manage their IT infrastructure, ensure data security, or provide seamless operational support. Concurrently, MSPs must continuously innovate and differentiate their offerings to meet the growing needs of businesses.

Multi-factor authentication (MFA) provides clear value to organizations pursuing cybersecurity initiatives. It provides effective identity security and dramatically reduces the risk associated with credential-based attacks and malicious insiders. However, implementing MFA consistently across the enterprise tech stack is not always easy. It’s an even bigger challenge for managed service providers (MSPs) who need to adopt different policies across a portfolio of client organizations under management.

Before reading this, please flick up your client list on-screen. As far back as 2017 Edelman Trust Barometer reported that 84% of B2B sales start with a recommendation or referral. We like to be sure that we’ll get the outcomes we want from our B2B purchase decisions. Failures cost money and can reflect badly on decision makers’ careers. Now let’s go back to your client list. What was the initial source for each client? How did they find out about your MSP business?

Twice a year, JumpCloud commissions a survey of IT professionals working at small and medium-sized enterprises (SMEs). These surveys examine pressing current matters like the security landscape, emerging technologies, job outlook, and more. JumpCloud’s latest report was released on July 16. It surveyed 612 IT decision-makers in the U.K. and U.S. to get a read on the SME IT market, both today and where IT professionals think it’s headed in the future.

Managed service providers (MSPs) are key players in enterprise security, providing critical security services for customers who often lack in-house teams to manage them. However, the cyberthreat landscape is growing increasingly complex and challenging, even for these experts.