Loyalty program abuse: How malicious bots target hotels
Hotels across the globe have been subject to massive data breaches and widespread loyalty fraud over recent years. Competitive bookings have become a prime target for cybercriminals who take advantage of look-to-book ratios and the vast amounts of data held by hotel chains to execute loyalty program abuse. But as severe travel restrictions came into play and bookings ground to a halt, hotels became almost redundant for 12 months of the pandemic.