Conducting a comprehensive base security assessment is crucial. It ensures the safety of personnel, assets, and information. With the rise of various threats, it's more important than ever to evaluate and enhance security measures systematically. A thorough assessment not only identifies weaknesses. It also assists in implementing effective security controls to mitigate risks. In this detailed guide, we will explore essential steps and best practices to perform a base security assessment. We will enable you to deploy effective security solutions tailored to your environment.

A Contact Center as a Service (CCaaS) solution offers your business the flexibility and scalability necessary to manage customer interactions efficiently. However, like most cloud-based systems, your CCaaS platform needs to be successfully secured to protect sensitive information and maintain regulatory compliance-all to ensure the trust of your customers. Ready to secure your CCaaS solution? Here are 7 steps you can take.

According to the FBI, cybercrime cost American businesses $12.5 billion in 2023. More worrying was that this was a 22% increase from the previous year, even though there were fewer complaints in 2023. Just over 60% of those losses were due to phishing emails, showing that humans are the weakest link. As a result, you need to ensure that your office policies are on point. In this article, we'll look at where to focus your efforts. We'll discuss physical security, third-party vendors, and training your team.