Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

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Managed Service Providers (MSPs) are third-party companies that typically handle a portfolio of other organizations’ IT operations or day-to-day activities. This puts MSPs on the front lines of cybersecurity for numerous businesses, often in highly regulated industries, handling some of their most sensitive data. Even the most experienced MSPs struggle to securely manage passwords, credentials, sensitive files and privileged access across dozens of client environments.

In cybersecurity, incidents test more than just technical resilience ‒ they also test trust. As a managed service provider (MSP), the preventive measures you implement are critical. However, the strength of your support during your clients’ most critical times is what truly defines the trust they have in you. A cybersecurity incident may be precisely the moment when your client evaluates whether you are delivering on your promises as a quality partner for their business.

Acronis is introducing Acronis Archival Storage, a new S3-compatible cloud storage tier built specifically for long-term data retention, compliance and cost optimization. This addition strengthens the Acronis Cyber Protect Cloud platform by giving MSPs a complete, integrated solution that spans the entire data lifecycle from active protection on PCs and disaster recovery to long-term, compliant data archiving.

AI automation for managed service providers is creating a major shift from reactive to proactive service delivery, allowing MSPs to streamline ticket handling, accelerate resolution times, and operate far more efficiently. Real-world data shows that AI-driven automation can help service desks close significantly more tickets per technician by automating triage and routine tasks, while also reducing operational costs by 25 to 40 percent** through improved workflow efficiency and reduced manual labor.

Microsoft 365 is both powerful and challenging for managed service providers (MSPs). It's nearly ubiquitous at client sites, which means MSPs don't have to worry about managing multiple business suites. Unfortunately, protecting Microsoft 365 isn't easy. Microsoft's own level of protection is limited by design, and MSPs often have to cobble together a collection of unintegrated tools to keep Microsoft 365 data safe for clients. Technicians end up stretched thin as tickets pile up.

Nowadays, businesses of all sizes rely on MSPs and IT service providers for key functions such as cybersecurity, cloud management, and digital transformation, because it is often more cost-effective and efficient than handling these tasks in-house. However, that places enormous pressure on those providers because they are expected to solve a wide range of problems around the clock.

In times of geopolitical and economic instability, no organization would consider running without backups, additional support, clear end goals, and company-wide communication. Within business, the wisdom of strength in numbers and power in unity is widely understood. However, when it comes to its cybersecurity, a critical pillar that reputation, safety, and resilience rely upon, the opposite often happens.

We’re excited to announce that today, 1Password Enterprise Password Manager – MSP Edition is now available through Renaissance, a leading IT distributor serving MSPs across the Island of Ireland. This partnership enables even more MSPs to access 1Password through local channels, streamlining their procurement and billing processes while expanding access to enterprise-grade credential security.