ITSM systems and processes are similar to a front line defence system for Enterprises’ effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.

Note: This is Bearer's monthly newsletter. Subscribe below to get it in your inbox. I hope you are doing well with this never-seen-before-worldwide-lockdown. The whole Bearer team is locked down as well, but still improving your beloved product! We have a lot of updates and awesome new features for you to explore today. Here is a short overview to get you started!

Privileged access is granted to certain users so they can perform their work. Yet admin and service accounts often are the causes of cybersecurity incidents since they allow their owners to install and remove software, modify system configurations, and more. Even with privileged access management practices in place, malicious actors can continue to find new ways to compromise your sensitive data. However, a new just-in-time PAM approach promises to improve the situation.

During the past decade, security operations centers (SOC) have become an integral part of the cybersecurity programs of many organizations. When you think of a defined team spending all of its time managing security events and using consistent processes for remediation, you may envision a group of company employees who report to a CIO or CISO.

The incident response process is incomplete unless the cyber forensic investigation takes place. In fact, forensic investigation helps in identifying the causes of the attack and the main culprits behind the attack. Usually, the Computer Security Incident Response Team (CSIRT) has to gather forensic details such as logs or artifacts in the aftermath of the incident.

COVID-19 has us reeling from health, social, and economic shocks, but this isn’t our first global crisis. It is, however, the first in which cybercrime plays a starring role. The world has faced several pandemics in the past 100 years—several influenza pandemics including swine flu (H1N1) and Avian, or bird, flu, and HIV/AIDS—as well as economic depression and a number of recessions.

It’s 2020 and our world is rapidly evolving. Many conferences and training programs have been cancelled, most of us are working from home, and it may seem like learning opportunities are scarce. If you are locked in your house due to COVID-19, what could you be doing to improve your cybersecurity & information security skills? Let me share a few ideas.

Cyber attacks, misconfiguration, data leaks, and data breaches are increasingly common. Each week the news is full of new exposures of protected health information (PHI) and personally identifiable information (PII). These security incidents are not only more common but also more costly. The average cost of a data breach is now nearly $4 million globally. For breaches involving third-parties, the cost increases to $4.29 million according to a recent report by IBM and the Ponemon Institute.