Detection of change is easy… There, I said it. Anyone can do it. One thousand monkeys with keyboards can pound out scripts to detect change. What is not so easy, what the monkeys can’t do, is reconcile change. Even worse, it’s usually the monkeys who make the changes that bring everything crashing down around your knees. It’s the reconciliation of change that most organizations have the most trouble with. What was the change? When was it made? Who made it? Was it authorized?

Nearly all organizations, regardless of size, struggle with configuration management and change control. The need to review and approve changes in advance of making them, to formulate impact analysis, testing procedures and contingency plans all serves to slow things down. It’s no wonder most IT professionals acknowledge the potential benefits of Change Control, but simply do nothing about it.

What I’ve found throughout the years is that the only constant in life is the fact that everything changes and changes frequently. I can’t even get a consistent scenery on my way to work longer than a couple of weeks before something is different! At the same time, the world of technology is in constant flux whether it’s new technology or updates to automated tools that interact with all sorts of servers or services running throughout an environment.

I’ve written about ITIL and Tripwire Enterprise, offering a secure approach to managing your Change Management processes, but ITIL’s guidelines offer more than just recommendations around ensuring changes happen as expected. Problem management is another key area where Tripwire Enterprise can help you on your ITIL journey. ITIL sensibly focuses on root-cause analysis for problem management.

When I speak with clients about their approach to managing their IT services, many organisations mention ITIL practices as a cornerstone to their approach. This is hardly surprising since the ITIL framework describes a sensible methodology for IT management, looking at the use of technology through the lens of what the business needs.

NAPLES, Fla., May 8, 2018 -- New Net Technologies (NNT), today announced it has received certification of its application with ServiceNow, available now in the ServiceNow Store [NNT ITSM Integration Module]. Certification by ServiceNow is only granted to apps available in the Store and signifies that Change Tracker Gen7 has successfully completed a set of defined tests focused on Now Platform™ security, compatibility, performance, and integration interoperability.