Change Management is blind. It is a key IT Service Management process and, undeniably, it's beneficial to plan and schedule changes. But Change Management’s ‘dirty little secret’ is that, despite the comfort blanket of documentation and approvals, you never know what’s really going on. You have no idea what was actually changed, either during the Change Window or at any other time.

The ITOM Podcast returns with yet another episode to help you eliminate all the remote work woes in your IT environment. In the last episode, we discussed in detail about the key areas enterprises need to monitor to ensure endpoint security, measures to adopt to ensure cybersecurity while rolling out BYOD policies, and the crucial factors that IT leaders need to know about in the post-pandemic era with respect to IT security.

Gear up! The ITOM Podcast is back with an all new episode intended to help you surmount all your remote work challenges in an IT environment. In the last episode, we discussed VPN monitoring in detail, the challenges encountered while monitoring VPNs, and the key metrics to track to overcome those challenges. This week, we will deep dive into endpoint security and BYOD policies.

Systems are constantly changing. Change and configuration management best practices allow organizations to keep track of configuration changes in a way that allows for rapid feature updates without any service outages, but many organizations struggle to find the ideal formula to make this process successful. So, what are the best practices in change and configuration management?

With the ever-changing landscape of IT Security, the war against cybercriminals continues to evolve on a day by day basis. Now more than ever before, organizations need to implement proper security controls and mechanisms to help defend against the evolving threat landscape.

ITSM systems and processes are similar to a front line defence system for Enterprises’ effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.