Network operations teams rely on highly specialized tools developed by individual vendors designed to address particular problems. The result? Most enterprises have 10+ Network Operations applications in place and they don’t talk to each other—which means that network operations engineers spend an exhaustive and unnecessary amount of time toggling between applications and sifting through information as they work to resolve tickets.
Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. Configuration management is a form of IT service management (ITSM) as defined by ITIL that ensures the configuration of system resources, computer systems, servers and other assets are known, good and trusted. It's sometimes referred to as IT automation.
Change Management is blind. It is a key IT Service Management process and, undeniably, it's beneficial to plan and schedule changes. But Change Management’s ‘dirty little secret’ is that, despite the comfort blanket of documentation and approvals, you never know what’s really going on. You have no idea what was actually changed, either during the Change Window or at any other time.
The ITOM Podcast returns with yet another episode to help you eliminate all the remote work woes in your IT environment. In the last episode, we discussed in detail about the key areas enterprises need to monitor to ensure endpoint security, measures to adopt to ensure cybersecurity while rolling out BYOD policies, and the crucial factors that IT leaders need to know about in the post-pandemic era with respect to IT security.