In an ambitious leap towards improving the Nation’s security posture, President Joe Biden has instituted an Executive Order to improve cyber threat information sharing between the U.S Government and the Private Sector. The goal is to align cybersecurity initiatives and minimize future threats to national security by modernizing cybersecurity defenses in the United States.

Cloud-based solutions have become essential to how we work and play in the digital era. Many organizations continue their rapid embrace of cloud-based solutions to enable their employees the flexibility to work from anywhere. Cloud spending this year could hit $332 billion, up 23% from 2020, according to a forecast by Gartner, Inc. 1 The cloud has raised our expectations regarding productivity as organizations view the cloud as a true engine of competitive advantage.

Confidence isn’t new when it comes to cybersecurity. All the way back in 2015, for example, 86% of security professionals working in the energy sector told Tripwire that they were confident they could detect a breach in a week. Just less than half (49%) said it wouldn’t take them longer than a day to spot an attack. It was the same story a year later when Tripwire surveyed infosec professionals in the retail sector.

Good data governance can go a long way toward reducing business risk. If your content and your data are secure, you’ve eliminated danger to your customers’ information and secured your proprietary information. From a digital perspective, you’re ahead of the game. But data governance shouldn’t be your only concern.

When your customers want help, ticketing systems provide the first line of communication between your company and your customers. Solving a problem or resolving an issue for your customers often requires collecting a lot of information and context throughout the support interaction. Especially today, these interactions can be captured through a myriad of channels including but not limited to messaging apps, SMS, social media, help centers, forums, bots, video conferencing, and more.