Leaders and agents running enterprise help desks today are in a very tough spot. They are tasked with resolving a dramatically increased volume of tickets, yet lack the visibility and tools needed to do so. Overwhelmed and often unable to do their jobs effectively, help desk professionals inevitably fall back on guidelines and rules of thumb that are simplistic and don’t reflect the complexity of a hybrid, digital workforce. Time is then wasted trying remedies that don’t produce results.

This month's product updates and enhancements rollup include Image Similarity Search, BIM File Preview Enhancements, and creating a Draft Document. Below is a summary of these and other new releases. Visit the articles linked below for more details.

Digital transformation has resulted into an API-first economy where every organization is integrating deeper with customers, partners & suppliers. APIs are the gateways powering this integration. As per a Kong report in 2023, APIs will have a projected global economic impact of $14.2 trillion by 2027 – that’s more than the GDP of the UK, Japan, France, and Australia combined. As APIs drive growth, every organization will need to implement robust security systems in place for their APIs.

Cyber incident response offers a structured approach to respond to, manage and mitigate security incidents in order to limit the potential disruption of attacks. In this blog, we discuss how small and medium-sized businesses (SMBs) are being impacted by cyber threats, what cyber incident response involves and the steps you can take to protect your business.

Learn about careers with us and search open job opportunities here. Penetration testing as a service (PTaaS) plays a vital role in enabling organizations to mitigate enhance their cyber posture. As a hybrid security solution, it combines automation and human assessments in order to test for vulnerabilities that could be missed by legacy scanning tools.

For many fresh out of college, the drive to land that first professional role is a top priority. Yet, new graduates can be exposed to sophisticated scams that can jeopardize not just their finances but also their identities. Imagine receiving an email that mentions your former school dean or a professor, claiming they've personally recommended you for a fantastic job opportunity.

Keeper is excited to announce a new multi-year partnership with Williams Racing, uniting two organizations driven by innovation, cutting-edge technology, excellence and high-speed performance. In a sport where milliseconds can determine victory, protecting sensitive data is paramount. Williams Racing understands this necessity, making the partnership with Keeper Security a natural fit.

While AI has created exciting new opportunities for business, it has created urgent questions around ethics, responsible use, development, and management. AI also introduces a new, and often nebulous, element of organizational risk. With the introduction of two frameworks, ISO 42001 and NIST AI RMF, companies can now implement, demonstrate, track, and build their responsibility and trust around AI. TrustCloud is very pleased to announce that we support both ISO 42001 and NIST AI RMF.

A law firm can only be successful if it can meet the needs of its clients, and few components put that success at risk more than the rising danger and repercussions of a cyber attack. In addition to the time, effort, and money a firm must spend responding to a successful breach, employees may find themselves unable to access the firm’s technology and, therefore, unable to bill hours.

Email is a well-known and widely used attack vector for malware distribution, phishing, and many other types of threats. For this reason, we evaluate certain email security practices as part of the Diligence category of risk vectors used to calculate Bitsight Security Ratings. On April 30, 2024, we added a new email security evaluation focused on the use of Domain-based Message Authentication, Reporting, and Conformance (DMARC) records.