Navigating On-Call Rotations for After-Hours IT Workers
The role of IT teams has expanded significantly as clients begin to expect seamless, 24/7 operations. To ensure uninterrupted services, many organizations rely on on-call rotations, which often lead to burnout, decreased productivity, and negative job satisfaction among engineers. Therefore, it is crucial for management to design equitable on-call rotations that foster a healthy work-life balance for after-hours engineers, thus improving their job satisfaction.