When User Impersonation Features In Applications Go Bad
A user impersonation feature typically allows a privileged user, such as an administrator, but typically these days, support teams, to sign into an application as a specific user without needing to know the user’s password. This feature allows support teams to see the application as the user would see it, often in relation to following a user journey in the context of that user, in order to see the same error message a user is receiving with a view to resolving the issue.