Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

Every new customer shouldn't cost you headcount. But with stack diversity, it usually does.

Every MSSP is fielding the same question from clients right now:"Are we safe with AI?" Most are answering with some version of"yes, we're logging everything." In a recent Defender Fridays episode, Saurabh Shintre, Founder and CEO of Realm Labs drew a hard line between these two concepts."You can log prompt and response and this bare minimum you have to do.

For managed security service providers (MSSPs), customer loyalty is the most critical indicator of business health. Unlike other metrics that you directly control, such as mean time to respond or mean time to detect, it can’t be gamed: customers will either stay with you or they’ll churn. This means that the top priority for any MSSP should be to deliver the specific customer outcomes they were hired to provide, like helping to stop threat actors before they cause damage.

LevelBlue is excited to announce that SC Media has selected us as a finalist for the 2026 SC Media Awards under the Best Managed Security Service category. For 29 years, the SC Awards have recognized companies and individuals driving innovation in cybersecurity and those working every day to defend our digital world and advance the practice of information security.

LevelBlue is proud to announce it has been named a Representative Vendor in the just-released 2026 Gartner Market Guide for Outsourced Managed Security Services (OMSS). OMSS, which is a subset of Managed Security Services, provides organizations with specialized external expertise and operational support for critical cybersecurity functions.

See how Torq harnesses AI in your SOC to detect, prioritize, and respond to threats faster. Request a Demo.

Managed security service providers (MSSPs) deliver 24/7 monitoring and incident response for hundreds of customers across large, hybrid environments. As they add more customers and ingest more logs, MSSPs face mounting difficulties in collecting and processing that data before routing it to downstream security tools. Doing this reliably at petabyte scale while accounting for complex, customer-specific taxonomy and compliance requirements is a major challenge.