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How to Marry Customer Communication Tools with AI to Enhance Customer Support

For companies, customer service plays a critical role in retaining customers and driving growth. Studies show that 93% of customers are likely to make repeat purchases from companies that provide excellent customer service. To succeed in today's competitive business environment and meet ever-increasing customer expectations, more and more companies are considering integrating artificial intelligence with customer communication tools, which include software that interacts with customers across multiple channels, such as email, free live chat, and social media. In the article, we will explore how marrying customer communication tools with AI can revolutionize the way companies interact with their customers, and list the benefits a company can reap by doing so.

Virtual CISO Services: A Smart Solution for Modern Businesses

In today's dynamic cybersecurity landscape, businesses of all sizes face significant challenges in safeguarding their data and systems from cyber threats. As the need for robust cybersecurity measures grows, many organizations are turning to Virtual CISO (vCISO) services as a cost-effective and flexible solution to enhance their security posture. A Virtual CISO is an outsourced cybersecurity professional or team that provides the expertise and guidance of a Chief Information Security Officer (CISO) on a part-time or contract basis.

Crimson Palace APT: How China's Tag-Team Cyber Espionage Units Are Targeting Asian Governments

Advanced Persistent Threat (APT) groups have long been key players in global cyber espionage, and in 2024, a Chinese-linked threat cluster known as "Crimson Palace" continues to demonstrate its effectiveness. This collective of three distinct APT units has managed to breach multiple organizations across Asia, including a prominent government agency in Southeast Asia, proving their ability to evade detection and extract sensitive information.

Streamlining Secure, Intelligent Development: The Power of GitHub and JFrog Together

Picture this: You’ve just settled in at home after a long day, ready to relax, when suddenly your phone buzzes. It’s a notification about a failed build in your latest project. Your heart sinks. Your mind starts racing to connect the dots… What went wrong? Where is it broken? There’s usually no one immediately available to answer these questions, and you know it will require a large manual effort to get to the bottom of the issue.

JFrog Unveils First Runtime Security Solution to Deliver Complete Software Integrity and Lineage from Code to Cloud

When it comes to software supply chain security, we all do everything we can to prevent insecure software from being released into production. Hence we see software supply chain security shifting left to discover potential threats as early as possible in the software development lifecycle. But what happens when vulnerabilities are only discovered after an application has been distributed to its operating environment?

Forrester Study: BlueVoyant MDR Delivered a 210% Return on Investment for Clients Through Effective Threat Detection and Response, Optimized SecOps Spending, and Reduced Breach Incidence

Organizations’ security operations (SecOps) programs are under increased pressure due to more sophisticated threats, a continually expanding attack surface, and strained internal resources. To help solve these challenges, BlueVoyant MDR delivers 24x7 threat monitoring, detection, hunting, and response powered by advanced automation and human expertise.

Ransomware Gangs Poised to Exploit Veeam Backup & Replication Vulnerability (CVE-2024-40711)

The critical CVE-2024-40711 vulnerability in Veeam Backup & Replication (VBR) is drawing attention from security researchers and ransomware groups alike. Discovered by Florian Hauser from Code White, this flaw allows attackers to take full control of enterprise systems, posing a significant threat to the integrity of data backup infrastructures. With ransomware groups historically targeting Veeam vulnerabilities, CVE-2024-40711 could soon become a valuable tool for cybercriminals.