The Dark Side of Loyalty: Combating $1 Billion Frequent Flyer Mile Scams in the Airline Industry
Frequent flyer programs have long been a symbol of loyalty and reward in the airline industry. These programs are intended to reward travelers with benefits and encourage ongoing customer relationships. However, a growing and pervasive threat is lurking beneath the allure of free miles and exclusive perks: Frequent Flyer Miles fraud. At the last credible count in 2018, there were over 30 trillion unspent miles in circulation, according to McKinsey.