Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

The Future of Inbound Call Center Services: AI, Automation, and Beyond

Inbound call centers have always been a vital part of customer service, but with rapid advancements in AI and automation, their future is changing. Today, businesses are utilizing these technologies to improve efficiency, cut costs, and deliver better experiences for customers.

How AI is revolutionizing third-party risk assessments

Enterprises rely heavily on third-party vendors for a vast spectrum of critical services. From IT support and supply chain management to specialized consulting and cybersecurity, the reliance on external partners has increased significantly. With this reliance comes the inherent risk that these vendors may pose to enterprise operations, reputation, and regulatory compliance.

Proton66 Part 1: Mass Scanning and Exploit Campaigns

Trustwave SpiderLabs continuously tracks a range of malicious activities originating from Proton66 ASN, including vulnerability scanning, exploit attempts, and phishing campaigns leading to malware infections. In this two-part series, SpiderLabs explores the malicious traffic associated with Proton66, revealing the extent and nature of these attacks.

Singapore's Scam Surge Strategy: What Enterprises Must Do Now Under the New Shared Responsibility Framework

Scam losses in the Asia-Pacific region continue to escalate, positioning the area as a global testing ground for phishing innovations. Singapore’s recent implementation of the Shared Responsibility Framework (SRF) serves as a critical alert for enterprises: both regulators and customers are demanding heightened vigilance.

Strategies for accelerating a successful log migration

Log management becomes more challenging as both log volume and diversity rapidly grow. Yet many companies still rely on legacy log management and SIEM solutions that aren’t designed to cost-effectively or securely handle the large scale of logs today coming from sources both in the cloud and on premises.

Identify risky behavior in cloud environments

Risk assessment requires context. One of the primary challenges with protecting cloud environments is understanding how certain activity can lead to risk. Risky behavior can be categorized as any activity or action that increases the likelihood of an attack in your cloud environment. While certain activity may not be malicious on its own, it can expand an environment’s attack surface or indicate post-compromise behavior.

Hidden Threats in Our Power Grid: The Chinese Transformer Backdoor Scandal

America's critical infrastructure faces an unprecedented threat, and it's already installed in hundreds of locations across the nation. Recent investigations confirm that Chinese-manufactured power transformers—essential components of our electrical grid—have been discovered with hidden capabilities allowing remote shutdown from overseas. In summer 2019, federal authorities seized a massive 500,000-pound Chinese transformer at the Port of Houston.

CrowdStrike Research: Securing AI-Generated Code with Multiple Self-Learning AI Agents

Applying robust security measures to automated software development is no longer a luxury but a necessity. CrowdStrike data scientists have developed an AI-driven, multi-agent proof of concept that leverages Red Teaming capabilities to identify vulnerabilities in code developed by AI agents. While it is still in the research stage, our work shows this advanced AI technology has the potential to revolutionize software security.

Energy Under Siege: How the Industry is Fighting Against Cyber Attacks

The energy sector has become a prime target for cyberattacks, with successful breaches posing severe risks to national security, economic stability, and public safety. Luckily, the industry is standing up and taking notice, with two-thirds of energy professionals (65%) now saying their leadership now sees cybersecurity as the greatest risk to their business.

Article 7 of GDPR: Preserving Data Integrity in Image Publication

For all the tremendous opportunities that the digitization of business operations has unlocked, there are also complex security and data privacy challenges that organizations have to navigate. In the interests of business privacy and security, legislation exists to hold organizations and policymakers to account. None are perhaps more influential and necessary than the EU’s General Data Protection Regulation (GDPR).