Five things successful IT teams get right about SaaS management
It’s easy to see how SaaS sprawl happens if you picture the moment it starts. A team is blocked, someone needs a tool ASAP, and the answer to their problems lies just behind a free trial, so they sign up for a new tool. No one is being careless. They’re being efficient. The problem is that follow-up rarely keeps pace with new sign-ups, especially when the card on file belongs to "the company" and the requester has already moved on to the next priority.