See how Tanium can feed your ServiceNow CMDB with fresh asset inventory on today's Tanium Tech Talk. We're going to start at the beginning with asset data: hardware, software, usage, and more. Many Tanium customers update their ServiceNow CMDB multiple times per day to enjoy the benefits of accurate and timely asset data.

• Populate your ServiceNow ITAM/CMDB with fresh data multiple times per day to enable service desk and business use cases
• Push from Tanium, or pull from ServiceNow with the Service Graph Connector (preferred)
• Related CI data: hardware, software, network adapters, disks, file systems
• Customize the tables and fields you desire to send

SERVICE GRAPH CONNECTOR IS THE PREFERRED METHOD.

VIDEOS IN THIS SERIES

84 ITAM/CMDB/ITSM
Help desk user experience demo
https://www.youtube.com/watch

85 ITAM/CMDB Setup
There are two versions of this video:
FULL Commentary, PUSH and PULL config
https://www.youtube.com/watch
LESS Commentary, PULL config only
https://www.youtube.com/watch

86 ITSM Setup
There are two versions of this video:
FULL Commentary, ALL the clicks
https://www.youtube.com/watch
LESS Commentary, ALL the clicks
https://www.youtube.com/watch

RESOURCES
Docs
https://help.tanium.com/category/ServiceNow
ServiceNow Store: solutions, doc links
https://store.servicenow.com/sn_appstore_store.do#!/store/search

CHAPTERS

00:00 Intro

00:45 Where do I start with the integration?

01:29 Docs to follow along

01:58 DEMO: Tanium Asset View

04:08 DEMO: Service Graph Connector configuration intro

06:35 DEMO: Guided Setup

08:22 DEMO: Authentication Type

10:18 DEMO: Token Auth Credentials & Tanium API Token

10:30 DEMO: Tanium Persona for API Token

12:40 DEMO: Tanium API Token

15:33 DEMO: Token Auth Credentials & Tanium API Token (continued)

15:48 DEMO: Connection

18:35 DEMO: View and Connection troubleshooting

21:04 DEMO: SKIP ADM

21:34 DEMO: Test connection & troubleshooting

23:35 DEMO: Schedule Import & Run

27:15 DEMO: ServiceNow CMDB data first look

33:43 Troubleshooting tips

34:21 Wrap up & resources

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