Observations from the digital trenches
When AT&T Incident Response Consultants first engage a client during a ransomware incident, the situation is often very chaotic. The client's ability to conduct business has stopped; critical services are not online, and its reputation is being damaged. Usually, this is the first time a client has suffered an outage of such magnitude. Employees may wrongly fear that a previous action is a direct cause of the incident and the resulting consequences.