Retail and Hospitality Sector Has Impressive Fix Rate, but Room to Improve
Over the past year, the retail and hospitality industries have been forced to adapt to the “new normal.” Since lockdowns and health concerns have prevented or dissuaded in-person shopping or dining, the new normal has been e-commerce. Smaller businesses not equipped for the increase in e-commerce have had to undergo rapid digital transformation in order to stay afloat. But, unfortunately, e-commerce was not the only thing to increase in 2020.