Introducing Persona AI: AI for identity operations

Persona AI brings AI directly into the Persona identity platform. It helps teams verify identities, review cases, investigate fraud signals, and apply their own policies to make faster, more consistent decisions.

Many identity decisions still need people to do the work by hand: collecting evidence, screening, flagging risk, interpreting policy and routing cases. Persona AI is built into the platform, so it works directly with your identity data, risk signals, policies and workflows.

What's in Persona AI:

• Persona Assistant: ask questions about your verification data in plain language, like why pass rates dropped for a segment, and get analysis and next steps.
• Persona Agents: AI agents that review cases, check verifications, risk signals and case history, then recommend a decision with the reasoning shown.
• Persona Extend: connect Persona to the AI tools your team already uses, such as ChatGPT, Claude and Cursor.

You stay in control. Your policies and risk tolerance set the limits for what the AI can do, reviewers can step in on any decision, and the system improves from outcomes and reviewer feedback.

Learn more: https://withpersona.com/product/ai

Chapters

0:00 Meet Persona AI

0:23 Why built-in AI makes a difference

0:52 What you can do with Persona AI

1:34 You stay in control

1:49 Everything working together

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