The managed service provider (MSP) landscape is experiencing rapid evolution as businesses increasingly rely on external IT support. To gain valuable insights into the industry’s current state, we interviewed Bill Hammelman of CCP Tech and Bill Hughes of Weehooey as part of the JumpCloud Partner Success Interview series. This blog post delves into common trends and challenges faced by MSPs based on their expertise.

Jump to Tutorial Managing sudo users is one of the most important administrative tasks in any Linux distribution. This process allows a permitted user to run commands as the superuser or another user, defined through security policies. This reduces the potential security threat of having unprivileged users run any command on the system, and we can also audit executed commands or apply the least privilege principle.

Jump to Tutorial Ubuntu is a popular Linux distribution that has been adopted by many system administrators, developers, or everyday users who are searching for a robust and open-source operating system. Each version of Ubuntu brings new features, improvements and sometimes there are certain changes in system requirements.

People who don’t have the tool to get a job done will find one that works. That’s why shadow IT, software or services that are unaccounted for and unauthorized, exists. It may even underlie important business processes, which is why it’s extremely important to discover what’s really out there. Shadow IT creates security concerns, can impact operations, and easily becomes a roadblock on the path to digital transformation.

For small and medium-sized enterprises (SMEs), staying abreast of cybersecurity developments is critical — not just to growth, but to the company’s bottom line. But security evolves quickly, and it can be hard to keep up. In the midst of this fast-evolving security environment, AI has made a bold entrance. So bold, in fact, that only 10% of SMEs aren’t using AI and don’t plan to, according to a recent JumpCloud research report.

Multi-factor authentication (MFA) provides clear value to organizations pursuing cybersecurity initiatives. It provides effective identity security and dramatically reduces the risk associated with credential-based attacks and malicious insiders. However, implementing MFA consistently across the enterprise tech stack is not always easy. It’s an even bigger challenge for managed service providers (MSPs) who need to adopt different policies across a portfolio of client organizations under management.

The United States has faced some significant economic headwinds and shifts in the last few years. Even the geographical spread of wealth in the U.S. economy has shifted considerably since the pandemic. Now, an already struggling economy is forecast to continue to slow. What does this mean for small- to medium-sized enterprises (SMEs) in the U.S.? In a recent survey, JumpCloud asked this question to over 300 IT professionals working at SMEs in the U.S. Read on to learn the results.

Think about all the vendors your company pays for. How many do you think there are? Out of those, how many do you think it actually uses? Spendesk examined this question in over 5,000 small- to medium-sized enterprises (SMEs) in the U.K., France, Germany, and Spain. The results were surprising. The study found that the average SME has 800 suppliers. That’s nine times the average SME headcount. What’s more, SMEs are only using about a quarter of them.

When we look back–in six months, 12 months, or even several years–at the global IT outage that severely disrupted major industries around the world, I don’t think that it will be hyperbole to say that July’s global outage is a watershed moment for IT. Just as the SolarWinds breach was security’s watershed moment, this will end up being IT’s.