Business IT Support: Should You Outsource or Keep It In-House?
For most small businesses, outsourcing business IT support gives more cover for less money than hiring your own IT person. Some firms prefer to keep IT in-house for direct control, and many larger ones combine their own team with a provider, an approach called co-managed IT. The choice affects more than your IT bill. It decides who spots problems and fixes them, and whether your IT knowledge stays with the business when someone leaves.