Has the pandemic come to an end? Are we back to a full-fledged, in-office work style? The answer is absolutely not. What we proposed as the "new normal" (working from home) back in 2020 is now just normal in 2023. Gartner research predicted that "almost 50% of employees will will continue to work remotely post-pandemic," which is the reality now! With this shifting trend towards a flexible work culture, it's essential for front line IT workers, aka sysadmins, to stay equipped with a supercharged remote troubleshooting toolkit to rescue endpoints in trouble.