Does bot management strengthen customer loyalty and engagement?
Organizations can create a level of greater trust between digital businesses and their customers by using sophisticated bot management solutions, as we understand from a recent Gartner ® report. ‘Don’t Treat Your Customer Like a Criminal’, by Gartner analysts Tricia Phillips, Jonathan Care and Akif Khan, is available for a complimentary download from the Netacea website until 31st July 2022.