Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

How to Protect Customer Data in Zendesk - Part 2: Addressing Sensitive Data Growth

The proliferation of sensitive data continues to grow unabated, particularly for support agents using Zendesk. The Zendesk’s CX Trends 2022 Report found that ticket volume had increased across all channels, with webform/email up 10% YoY and chat up 17% YoY.

Enabling Zero Trust Data Security through Security Awareness Education

In today's interconnected world, modern organizations face an ever-increasing array of cybersecurity threats. One of the most effective ways to protect sensitive data and ensure zero trust data security is by fostering a strong culture of security awareness among employees.

ChatGPT DLP Filtering: How to Use ChatGPT without Exposing Customer Data

Advancements in AI have led to the creation of generative AI systems like ChatGPT, which can generate human-like responses to text-based inputs. However, these inputs are at the discretion of the user and they aren’t automatically filtered for sensitive data. This means that these systems can also be used to generate content from sensitive data, such as medical records, financial information, or personal details.

Data Loss Prevention Buyer's Guide (Plus Free RFP Template)

Organizations are rapidly adopting SaaS and cloud infrastructure with 72% of orgs saying they’re defaulting to cloud-based services when adopting new tech according to Foundry (formerly IDG communications). For early adopters of cloud technology, their SaaS count may be north of 1,000 apps according to McAfee. Organizations who have no plan for their data when migrating to cloud are in for—forgive the pun—cloudy skies. We’re not afraid to use this analogy because.

Understanding the basics of Cloud Security: Cloud Privilege Escalation

Cloud privilege escalation is a growing concern for organizations as they embrace cloud-based infrastructure and services. To address the risks associated with privilege escalation, it's vital to implement robust security practices. In this post, we’ll cover privilege escalation as it relates to cloud security risk and the best practices for mitigation.

Nightfall Named As A Leader in Data Loss Prevention (DLP) by G2 - Spring '23

We're excited to share that Nightfall has been named as a Leader in Data Loss Prevention (DLP) in G2's Spring '23 rankings. Huge thank you to our customers and supporters who made this possible, and to our dedicated team who works so hard to keep their cloud data safe. This year has been a busy one, with the release of our Advanced Secrets Detection, that provide detailed metadata about discovered API keys, like whether they're active

Understanding the Basics of Cloud Security: API Security for Dummies

It’s no exaggeration to say that APIs are the backbone of the modern digital economy. API usage has seen staggering exponential growth over the last two decades with sources like Postman's 2022 State of the API Report illustrating just how embedded APIs are into our modern world. In 2022, the Postman API platform saw 20 million users and over 1 billion API requests created.

Securing API Keys: A Guide for Analysts and Engineers

API keys are unique identifiers that enable developers to access and interact with an application's data and services. They act as a bridge between applications, allowing them to share data and functionality. In today's digital world, API keys are increasingly important as they facilitate seamless communication between various applications and services.

New Content Preview Feature Results in up to 90% Productivity Increase

The Nightfall platform is lauded by customers for its high accuracy detection of sensitive data across a variety of cloud environments. This helps users save time by only surfacing the most relevant and most critical instances of sensitive data exposure. We’re always looking for ways to continue to build value in this area, and many of our feature updates like our new PHI detector and enhanced secrets detection releases accomplish this.