Data-first Culture + Employees = Better CX
There’s a lot of talk about the ability of AI and machine learning to augment digital transformation journeys by creating better customer experiences and empowering employees to make decisions using data. However, IT and business leaders can sometimes face analysis paralysis when confronted with this topic because it means something different for every business – and it means shifting an entire company culture towards a new way of working. One key shift is making use of machine data.