As an omni-channel customer service solution, Zendesk allows for companies to meet customers where they are by providing a variety of options for customer support, intake, and management of the overall customer experience (CX) process.

Last year was an especially stressful time for healthcare systems. Not only were emergency rooms overwhelmed by patients, a number of them were also hit by system-crippling cyberattacks. According to Comparitech, in 2020 alone, 92 ransomware attacks affected over 600 healthcare organizations, exposing more than 18 million patient records. These attacks brought operations to a standstill for days or weeks at a time, costing the healthcare industry an estimated $20.8 billion.

The COVID-19 pandemic has fundamentally shifted the cyber threat landscape for Australia’s health sector, with the Australian Cyber Security Centre (ACSC) reporting a 84% increase in the number of cyber security incident reports relating to the health sector between 2019 and 2020.1 As custodians of vast volumes of highly sensitive information, the industry continues to find itself at the mercy of cyberattacks that paralyze systems until a ransom is paid—threatening the security of patient d

The Department of Health and Human Services (HHS) defines a transaction as an electronic exchange of information between two parties, to carry out financial or administrative activities related to healthcare. For example, a health care provider will send a claim to a health plan to request payment for medical services.

The HIPAA Journal reported that “2020 was the worst ever year for healthcare industry data breaches.” In the US alone, there were 642 reported data breaches in which the number of records stolen exceeded 500, and in total, nearly 29.3 million healthcare records were exposed.

Amidst the pandemic overwhelming the capacity of many hospital systems, malicious hackers have been quick to target healthcare providers and medical agencies. These cyber-attacks have hit both the United States and Europe in recent months, serving as a reminder for organizations to closely review their information security posture during these times of uncertainty.

Learn all about the HIPAA breach notification rules and how you can best protect your business by being ready to comply with anticipated 2021 HIPAA breach notification rules. The HIPAA (Health Insurance Portability and Accountability Act) breach notification rules spell out how hospital systems, physicians, and other healthcare providers must notify their patients, as well as the U.S.

Internet of Medical Things (IoMT) products refer to a combination of medical applications and devices connected to healthcare information technology systems through an online computer network or a wireless network. IoMT devices rely heavily on biosensors, critical in detecting an individual's tissue, respiratory, and blood characteristics. Non-bio sensors are also used to measure other patient characteristics such as heart and muscle electrical activity, motion, and body temperature.