Netacea’s Virtual Waiting Room is a cloud-based service that sits in front of your website, mobile app and APIs, controlling the flow of visitors. Guarantee a positive customer omni-channel experience even under extreme conditions such as Black Friday. The use of online services has revolutionised the way we consume everything every day, which has made life great! What’s not so great though is when these services cannot meet the consumer demand that they generate, and then become unavailable.

Having worked with some of Europe’s largest retailers as well as high-profile ticketing platforms and venues around the globe, Netacea is well equipped to not only help you prepare for peak online sale events, but also be your first line of defence from spikes in traffic or malicious bots.

Netacea Virtual Waiting Room ensures website availability for customer transactions by placing visitors the system cannot cope with into a queue and serving them customisable content. Inform your customers with a branded queuing screen detailing their place in the queue and the estimated waiting time. Encourage customers to spend more by displaying special offers and discount codes.