A Contact Center as a Service (CCaaS) solution offers your business the flexibility and scalability necessary to manage customer interactions efficiently. However, like most cloud-based systems, your CCaaS platform needs to be successfully secured to protect sensitive information and maintain regulatory compliance-all to ensure the trust of your customers. Ready to secure your CCaaS solution? Here are 7 steps you can take.

The Bitcoin halving continues to make waves across the crypto community, with everyone from analysts to investors, enthusiasts, and even skeptics diving into the conversation. Like previous halvings, this year's event fuelled a surge of speculation, which likely played a role in the increased market volatility leading up to the big day. Now that the halving has come and gone, the initial frenzy seems to have subsided, giving way to a more stable and measured market response. However, many are still keeping a close eye on Bitcoin's long-term trajectory, as the effects of the halving may unfold gradually over time.

As a business owner or manager, keeping your employees safe and healthy is a top priority. This not only fosters a positive work environment but also helps prevent accidents and injuries. A good workers' safety training program is essential for this. Yet, making this happen isn't always easy. In this blog post, we'll share practical and effective ways to run a successful workers safety training program.