How to handle Escalation during remote working times?
Escalation matrix is ideally a 5 step process which works in an effective way but it needs to be communicated with customers as well to avoid any bad experience for them
Our world has been turned upside down by COVID-19. Whether it's strategically planning our grocery run decontamination process, or trying to keep the kids quiet for even one single moment while on a conference call — things are different. One very evident difference is the change in the way we meet with each other. And one technology enabling this change is Zoom.