Are you an eCommerce Manager who keeps being asked about bot visitors by security and fraud teams? You’re not alone, as the issue of bot attacks such as scalping, scraping and account takeover cross multiple business functions – everyone has their role in stopping bad bots. It’s time to up your bot knowledge and do your part in mitigating these attacks. Here’s what you need to know.

It's 8.58am, the tickets to your favorite band's latest tour are about to go on sale and you're poised, credit card in hand, ready to secure the hottest tickets in town. Only, once you make it to the front of the virtual queue, the tickets have all been snapped up by scalpers. Or you're faced with the dreaded message, "server busy, try again later". If you think this is unfair, you’re not alone.

Scalpers aren’t just interested in snagging the final Yeezy drops, the newest Air Jordans or tickets to see Taylor Swift on tour. They’ve also been saying “Hey, Barbie” to the latest Mattel collaboration with rock icon and Barbie enthusiast Stevie Nicks. Evidence gathered by Netacea suggests that scalper bots were involved when pre-orders for the limited-edition Stevie Nicks Barbie, unveiled by the Fleetwood Mac legend during a recent concert, sold out almost immediately.