In all relationships, issues can arise. The key to solving those issues is to have a clear understanding of the issue itself. For instance, when a customer reports an issue it is critical to listen to the customer with patience and empathy so that they feel understood, and to assure them that they will receive assistance promptly. Furthermore, product issues can present themselves in various forms of complexities.

Many security professionals feel like broken records at this point when we say, “the threat landscape is constantly evolving”, and especially when we talk about how security operations centers (SOCs) are always trying to do more with less. But over the last couple of years, what we think of as standard security issues have evolved into several new, daunting challenges.

It’s Valentine’s Day and love is in the air. Flowers, candy, cards and dinner are some of the classic ways we show our love on this day. But as an increasing number of people look for love online, it’s a good time for a reminder that more people lose more money in online romance scams than in any other fraud category. According to the FBI, over the past five years $1.3 billion in losses have been reported, with annual losses skyrocketing since the pandemic.

In my previous article I defined what is Cyber Threat Intelligence (CTI), described how to measure it and explained why it is important to implement a CTI program that can serve different stakeholders with different types of intelligence requirements in order to have a proactive security approach. 2022 was a productive year for ISO (International Organization for Standardization) security standards.