Customer zero: ServiceNow's autonomous IT journey with Tanium

What does it look like to be customer zero for enterprise IT and security?

In this video, Glen Taylor, VP of Digital Technology Systems & Services; Sankha Nagchoudhury, SVP of Digital Technology; and Madhuri Manikonda, Sr. Director of Digital Technology & AI Operations at ServiceNow, share how ServiceNow operates at massive scale—supporting 30,000 employees while defending against constant cyber threats—and how Tanium plays a critical role in making that possible.

By combining real-time endpoint visibility from Tanium with enterprise-wide workflows in ServiceNow, the team can detect, investigate, and respond to security incidents in milliseconds instead of hours. The result: automated cyber hygiene, faster incident response, and more time for security professionals to focus on high‑value work.

The leaders also look ahead to the future of IT operations—where AI agents on ServiceNow, powered by Tanium data, enable autonomous remediation, scalable action across endpoints, and productivity gains that drive real cost savings across IT, HR, finance, legal, and beyond.

This is what modern, autonomous IT looks like—at scale.

Learn how Tanium + ServiceNow help organizations move from visibility to action, everywhere - https://your.servicenow.com/tanium.