Autonomous Service Desk: A Ticket, Solved Before You Blink

What if your service desk could solve a ticket before a human ever picked it up? Steven Payne walks through a live incident and shows ServiceNow's Now Assist doing the detective work in real time, pulling live Tanium endpoint data to pinpoint the root cause and draft the resolution, all in seconds. No log-diving, no remote sessions, no back-and-forth. Just a faster path from "ticket opened" to "issue resolved," with a person still firmly in control of the final call. This is what an autonomous service desk actually looks like in action — watch it happen.