GLBA compliance isn’t something to take lightly. These measures are strictly enforced by the Federal Trade Commission (FTC). In 2018, for instance, Venmo and its parent company PayPal reached a settlement after complaints about the company’s handling of privacy disclosures. The peer-to-peer payment app had 150 days to adhere to GLBA compliance, or it faced fines of up $41,484 per violation.
PCI compliance isn’t just good for customers; it’s also good for business. Merchants that fall short of PCI compliance standards not only put their customer data at risk, they also may face hefty fines. The PCI Compliance Guide reports that fines and penalties can range from $5,000 to $100,000 per month for the merchant.
Dropbox is known for being a convenient file sharing and storage tool. For over a decade, Dropbox has allowed teams to collaborate cross- functionally by providing a single source of truth. With files being managed and synced to a central location, teams can work together without issues of version control. Even in a post- Google Drive and OneDrive era, Dropbox remains important, as not everyone uses the same productivity suites.
Google Drive is one of the oldest and most well known cloud storage and productivity suites. Although Google Drive launched in 2012, Google’s productivity platform dates back to 2006, when Google Docs and Google Sheets first launched. Over the years, Google would more closely integrate these services before moving them under the Google Drive and Google Suite brand. Today, Google Drive and Google’s entire suite of collaborative tools are referred to as Google Workspace.
Research from Gartner suggests that, by 2023, more than 60% of the world’s population will be covered by some form of personal data protection legislation. From GDPR to CalPRA, privacy regulations are on the rise. These compliance regimes aim to protect a user’s rights to their data — which, in practice, means that businesses need to implement more effective approaches to security.
When your customers want help, ticketing systems provide the first line of communication between your company and your customers. Solving a problem or resolving an issue for your customers often requires collecting a lot of information and context throughout the support interaction. Especially today, these interactions can be captured through a myriad of channels including but not limited to messaging apps, SMS, social media, help centers, forums, bots, video conferencing, and more.
For organizations that work in or partner with the healthcare industry, HIPAA compliance is of paramount importance. Keeping a patient’s medical records and personal information safe isn’t just a matter of avoiding penalties. It’s also key to building trust with patients and, ultimately, providing great patient care. Here’s what health organizations and their partners need to know about PHI and keeping it secure.
As an omni-channel customer service solution, Zendesk allows for companies to meet customers where they are by providing a variety of options for customer support, intake, and management of the overall customer experience (CX) process.
Slack has become one of the most integral platforms for businesses over the last decade, with more than 12 million users currently active. Despite its popularity, however, there are some Slack security concerns that linger from the platform’s 2015 security breach. Here’s what you need to know about Slack security and how to protect your sensitive information on the platform.
In 2021, digital transformation has accelerated. At the tail end of the COVID pandemic, with companies remaining remote, the demand for cloud services in the enterprise is the highest It’s ever been. Healthcare organizations, which more directly encountered the acute challenges posed by the pandemic, were among the first to be shaped by the current wave of digital transformation.
