As AI continues to innovate the retail industry in areas such as supply chain management, personalizing customer experience and data insights, businesses must navigate the complex challenges of data privacy, secure and compliant AI deployment and ethical use. During this briefing, Kroll experts highlighted the key steps for building a resilient AI Governance program using real-life use cases from the retail industry that will help not only to understand, implement and monitor responsible AI but clear the way for innovation to generate successful return on investment and build consumer trust.