When it comes to Data protection, we used to talk about securing the perimeter with firewalls, VPNs, cybersecurity training for employees, to prevent data leaks - remember those days?? Well, these days, things are a little different as we now have remote working to contend with. As a result, Zero Trust has crept in and tilted the formula for Data security and securing network perimeters is no longer effective.
Data leaks happen once every few months at least. Millions of users can have their phone number, address, and Social Security Number smeared across the internet in a matter of seconds. Your online browsing behavior is also sold legally by tech companies to the highest bidder. Ever seen an ad that is a little too specific? Most major tech companies rely on some form of data harvesting for revenue. As consumers, should we do anything? Can we do anything?
There’s simply no denying that Data is the currency of the future. All businesses have one or more databases and are naturally heavily reliant on them not only to store information, but also to utilise the data to make business informed decisions. Whether it’s payroll data, employee records, customer information, financial information or even inventory data today’s list of Data is endless.
PCI compliance isn’t just good for customers; it’s also good for business. Merchants that fall short of PCI compliance standards not only put their customer data at risk, they also may face hefty fines. The PCI Compliance Guide reports that fines and penalties can range from $5,000 to $100,000 per month for the merchant.
Dropbox is known for being a convenient file sharing and storage tool. For over a decade, Dropbox has allowed teams to collaborate cross- functionally by providing a single source of truth. With files being managed and synced to a central location, teams can work together without issues of version control. Even in a post- Google Drive and OneDrive era, Dropbox remains important, as not everyone uses the same productivity suites.
Google Drive is one of the oldest and most well known cloud storage and productivity suites. Although Google Drive launched in 2012, Google’s productivity platform dates back to 2006, when Google Docs and Google Sheets first launched. Over the years, Google would more closely integrate these services before moving them under the Google Drive and Google Suite brand. Today, Google Drive and Google’s entire suite of collaborative tools are referred to as Google Workspace.
Research from Gartner suggests that, by 2023, more than 60% of the world’s population will be covered by some form of personal data protection legislation. From GDPR to CalPRA, privacy regulations are on the rise. These compliance regimes aim to protect a user’s rights to their data — which, in practice, means that businesses need to implement more effective approaches to security.
When your customers want help, ticketing systems provide the first line of communication between your company and your customers. Solving a problem or resolving an issue for your customers often requires collecting a lot of information and context throughout the support interaction. Especially today, these interactions can be captured through a myriad of channels including but not limited to messaging apps, SMS, social media, help centers, forums, bots, video conferencing, and more.
For organizations that work in or partner with the healthcare industry, HIPAA compliance is of paramount importance. Keeping a patient’s medical records and personal information safe isn’t just a matter of avoiding penalties. It’s also key to building trust with patients and, ultimately, providing great patient care. Here’s what health organizations and their partners need to know about PHI and keeping it secure.
As an omni-channel customer service solution, Zendesk allows for companies to meet customers where they are by providing a variety of options for customer support, intake, and management of the overall customer experience (CX) process.
