Here are 2 things that helped us successfully scale SecurityScorecard: Having a customer-first mentality:

You need to understand your customers deeply.

• What industry are they in?
• What pain points and inefficiencies are they facing?
• Who are their customers?
• How does their life look like before using your product?
• How do you solve their problems?
• How do you make their lives better?

You need to adopt Amazon’s empty-chair approach where the most important voice is the customers’ voice, not the CEOs’. Beginning with the right foundation:

Here’s what most companies get wrong:

When they start up and have 10-20 people, they focus on their customers.

But when they scale and have several 100 employees, they focus on building the right operational infrastructure.

However, they need to do the opposite:

When they are small, they should build the right foundation.

As they get bigger, they must become laser-focused on their customers.

What are some scaling lessons you’ve learned?

Website:
https://securityscorecard.com

SecurityScorecard is the global leader in cybersecurity ratings and the only
service with over 12 million companies continuously rated. The company is headquartered in New York and operates in 64 countries around the globe.

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