Making Tanium Your Own - Tanium for Help Desk - Tanium Tech Talks #131

Every Tanium customer wants fast results specific to their environment. This episode brings together all the ingredients necessary for a customized experience, in this case for the service desk, providing massive value in efficiency.

✅ Identify your top tickets with scriptable solutions and turn them into packages
✅ Identify the data meaningful to you and collect it with custom sensors
✅ Build a Single Endpoint View with both data and actions for closing tickets
✅ Use RBAC to grant these items to the service desk
✅ Winning!

Really, any team will find value in what we cover today.

#informationsecurity #informationtechnology #TaniumRBACSeries #servicedesk #helpdesk

RESOURCES
🍿📺 RBAC Part 1 https://www.youtube.com/watch
🍿📺 RBAC Part 2 https://www.youtube.com/watch
🍿📺 RBAC at Scale https://www.youtube.com/watch
🍿📺 Single Endpoint View https://www.youtube.com/watch
💻👀 Custom content course
https://site.tanium.com/rs/790-QFJ-925/images/TR-Custom-Content-Outline.pdf
https://help.tanium.com/bundle/training_calendar/page/TRAINING/Calendar.htm
https://help.tanium.com/category/customer_training

CHAPTERS

00:00 Intro

01:22 Meet Matthew

02:30 Overview

04:20 Tab Tip

04:50 Content Set

07:06 Role RBAC

11:45 Persona & User Group

14:38 Sensors

16:10 Packages

18:15 Advanced Content Course

19:35 Tanium Data Service for Reporting

22:03 Single Endpoint View

28:48 Summary

30:02 Matthew closing thoughts

31:07 Wrap up